Hi. Is there a log the computer keeps to track Dameware connections or sessions? I am new to Dameware and would like to know if this is a feature because not all staff members remember to lock the remote pc- I'm more concerned about server,) before disconnecting via Dameware.

I've searched around and can't find any reference to this, so I figured I'd ask here in case anyone else has run across this.

I have the MRC app installed on my Win 7 PC.  I've found if I remote control a Windows 10 PC (specifically, the laptop in my home office) that when I disconnect, the wallpaper doesn't come back.  It's a minor annoyance in my case, but as we roll Win 10 out across the company I'm sure it will be more of an issue.  Anyone else seen this behavior?

This never used to happen. Now it is happening and I cannot find any settings so I think it has to be due to something else. Let me know if there is some setting that I could change to not make it log off the remote user when I exit remote control. I already tried it without removing the service. Thanks

Dameware Mini Remote Control 12.1.0 Hotfix 2
is now available for download in your customer portal. Below are the release notes for this hotfix.

This hotfix addresses the following issues:

• Security fixes
• MRC crashes while connecting to PC with portrait mode
• Send refresh makes display stop updating (with enabled mirror driver)

Hotfix 2 also includes all fixes from Hotfix 1.
This hotfix requires Dameware Mini Remote Control version 12.1.0 (with or without Hotfix 1)

Warning: SolarWinds strongly recommends that you edit the files mentioned in this document only as instructed. Any additional modifications to these files may result in system performance issues or may cause an error. Make a backup of the files mentioned in the instructions below if you want to uninstall this hotfix later.

Install the hotfix on DameWare Proxy

1. Go to the Dameware Proxy machine.
2. Turn off the Dameware Proxy component in the Configuration wizard. If the Dameware Server runs on the same computer, turn it off as well. Do not close the Configuration wizard.
3. Open the DameWareDB.sdf database file using the free CompactView tool.
   By default, the file location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server
4. Go to the RoleConfiguration table and clear all check boxes in the ''Status'' and ''IsInitialized'' columns.
5. Remove all files from the binary folder.
   By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
6. Extract Hotfix 2 archive, and copy the contents of the Dameware Proxy folder into the binary folder.
   By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
7. Open Services, and select Stop the Dameware Server service.
8. If you have Dameware Proxy installed on a separate machine (Dameware Server installed on another machine):
   a) In the opened configuration wizard, turn on the Dameware Proxy component.
   b) Pair the Dameware Proxy component with Dameware Server (on the server side).
9. If you have Dameware Proxy on the same machine as the Dameware Server:
   a) In the opened Configuration wizard, turn on the Dameware Proxy component.
   b) Turn on the Dameware Server component.

Install the hotfix on Dameware Mini Remote Control

• If you have MRC x86 version, copy the contents of the MRCx86 folder to the MRC installation folder on the computer.
• The default location of the folder for Centralized Version as a part of the Dameware Server installation is as follows: C:\Program Files (x86)\SolarWinds\DameWare Remote Support
• If you have MRC x64 version, copy the contents of MRCx64 folder to the MRC installation folder on the computer. By default, the installation folder location is as follows: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64
• Warning: If you have the remote control agent already installed on your remote machines from the Dameware 12.1 release, remove and install it manually from MRC (with Hotfix2 applied).

Uninstall the hotfix

1. If you want to uninstall Hotfix 2, you need to back up files (which will be replaced during the installation process) and save them in a separate location.
2. Follow the same steps described in the installation process, but instead, use your backed up files. The hotfix is then uninstalled.

For more information, see https://support.solarwinds.com/Success_Center/Working_With_Support.

Our company has an employee IT, who is necessary to connect to the computers of other users and help them. In this case the employee does not have the rights of a domain and local administrator on the users' computers. If the officer is trying to connect to the user - the user pops up a request for acceptance of connection.

Despite the fact that the user agrees to the connection, you can only view the remote computer, without the ability to manage the session.

Tell me, is it possible to manage users' computers without domain rights and local administrator?

UPDATED

After reading the article How to: Allow automatic Remote Control for non-admin users I realized that it is sufficient to remove the label from one of the items on the agent.

The question is how it's best to remove these marks made on all computers in the network?

We've been using DWMRC for years, since the 7.0 days.  I was using 12.0 for awhile but recently updated to 12.1.  Now every time I connect to anyones machine for support I get a very annoying nuisance pop up that never appeared before.  It says "The remote system is using the same active keyboard layout as your local system.  If keyboard layouts are likely to change, we suggested disabling keyboard translation support.  Would you like to disable support?  Yes / No".  No matter what I click here the message keeps coming up if I connect to the same machine or different machine.

How can I get this very annoying and unproductive message to stop, without downgrading back to 12.0?  I'm not even sure what this message is supposed to convey.  As a user all I care about is that I can connect on quickly when needed.  I could give two sh*ts about some kind of keyboard layout... that's really irrelevant IMO.

Hi,

We use Central Server and it's been working absolute fine.

I've moved the Central Server install to a new server (deactivated licenses on old one first) but clients are getting this:

"dameware central server was unable to validate entered credentials"

I use the AD Import task to bring in the users I want and have given them access.

What am I missing?

Thanks

I am running DameWare Mini Remote Control V12.0.0.509 32-bit on Windows 7 Enterprise V6.1 Build 7601 w/ SP1.

I am able to connect to a remote PC and see their desktop, along with mouse and keystroke changes; however, I am no longer able to remotely control the mouse or keyboard like I once was.

We recently upgraded to the software version shown above in order to attempt to resolve the problem. I was able to remotely control the mouse and keyboard when connected to a test PC; however, when I remoted into the PC of an internal customer who needed troubleshooting assistance, I had no mouse or keyboard control.

Suggestions?

Error (ID 110):

DameWare Mini Remote
Control

Error setsockopt
(IP_DROP_MEMBERSHIP)

System

Error: 10038

(srv 64 bit)

Get this error when trying to connect to some computers in our network, not all. Reinstalling the service sometimes help, making the user lock their computer sometimes help. What is the root cause for this problem?

Hi there,

We are used to RDP and the Copy/Paste between local PC and Remote PC.

Is this not allowed using DameWare?

Thanks,

Regan

DameWare 12.1 HotFix 1 is now available for download in your customer portal.  Below are the release notes for this hotfix.

Dameware Mini Remote Control 12.1.0 Hotfix 1

=============================================

This hotfix addresses the following issues:

  * MRC double-click issues while connecting to remote machines with enabled 'Show remote cursor' option

  * Issues with shared sessions when second connected MRC client did not receive screen image from remote machine correctly

  * IPv6 connection fixes while connecting to IPv6 remote machines

This hotfix requires Dameware Mini Remote Control version 12.1.0.

Warning: SolarWinds strongly recommends that you edit the files mentioned in this document only as instructed. Any additional modifications to these files may result in system performance issues or may cause an error.

Install the hotfix on DameWare Proxy

===================================

  1. Go to the Dameware Proxy machine.

  2. Turn off the Dameware Proxy component in the Configuration wizard. If the Dameware Server runs on the same computer, turn it off as well. Do not close the Configuration wizard.

  3. Open the DameWareDB.sdf database file using the free CompactView tool.

     By default, the file location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server

  4. Go to the RoleConfiguration table and clear all check boxes in the 'Status' and 'IsInitialized' columns.

  5. Remove all files from the binary folder.

     By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary

  6. Extract Hotfix 1 archive, and copy the contents of the Dameware Proxy folder into the binary folder.

     By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary

  7. Open Services, and select Stop the Dameware Server service.

  8. If you have Dameware Proxy installed on a separate machine (Dameware Server installed on another machine):

      a) In the opened configuration wizard, turn on the Dameware Proxy component.

      b) Pair the Dameware Proxy component with Dameware Server (on the server side).

  9. If you have Dameware Proxy on the same machine as the Dameware Server:

      a) In the opened Configuration wizard, turn on the Dameware Proxy component.

      b) Turn on the Dameware Server component.

Install the hotfix on Dameware Mini Remote Control

==================================================

If you have MRC x86 version, copy the contents of the MRCx86 folder to the MRC installation folder on the computer.

The default location of the folder for Centralized Version as a part of the Dameware Server installation is as follows: C:\Program Files (x86)\SolarWinds\DameWare Remote Support

If you have MRC x64 version, copy the contents of MRCx64 folder to the MRC installation folder on the computer. By default, the installation folder location is as follows: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64

Warning: If you have the remote control agent already installed on your remote machines from the Dameware 12.1 release, remove and install it manually from MRC (with Hotfix1 applied).

For more information, see https://support.solarwinds.com/Success_Center/Working_With_Support.

Sometime when connecting to high resolution clients, my dameware mrc does not let me move the window on my screen.  I am connected to two clients right now for example.  One is at 1024x768.  The dameware "window" has a menu bar (File, Send, Monitor...) and buttons, and the display of this remote machine is integrated within this window.  I can minimize, maximize, close or drag this window around no problem.

The other machine I am connected to is 1920x1080.  The view of this remote machine is separated from the dameware toolbar in the top middle of my screen.  The window border around the view of the remote machine is so thin that there is nothing to grab ahold of to move this window around my screens.  I can only really awkwardly resize it to move it to another monitor or another place on my screen.  How could I get the view of this remote machine attached with the menu bar and tool bar, like the other machine?  There's no way to disconnect either.  Well one would have to close it from the taskbar.  If you click the little X in the top anchored, centered toolbar that is detached from the remote PC view, that toolbar goes away permanently . unless you close dameware and reopen it.

I am using MRC 9.0

Hi,

I have a problem with DWMRC V7: after a fresh installation and successful activation I try to connect to a remote host. This fails with the message "Failed to load Cryptographic Modules (1)".

Any ideas ?

Cheers Uli

The language packs are not a full versions. If you already installed the English version, then copy (replace) the language pack files into the program installation directory:

• https://downloads.solarwinds.com/solarwinds/Release/DameWare/v12.1.0/lang/german/CentralServerDE.zip
• https://downloads.solarwinds.com/solarwinds/Release/DameWare/v12.1.0/lang/german/DRSDE.zip
• https://downloads.solarwinds.com/solarwinds/Release/DameWare/v12.1.0/lang/german/MRC32DE.zip
• https://downloads.solarwinds.com/solarwinds/Release/DameWare/v12.1.0/lang/german/MRC64DE.zip

Our company has an employee IT, who is necessary to connect to the computers of other users and help them. In this case the employee does not have the rights of a domain and local administrator on the users' computers. If the officer is trying to connect to the user - the user pops up a request for acceptance of connection.

Despite the fact that the user agrees to the connection, you can only view the remote computer, without the ability to manage the session.

Tell me, is it possible to manage users' computers without domain rights and local administrator?

UPDATED

After reading the article How to: Allow automatic Remote Control for non-admin users I realized that it is sufficient to remove the label from one of the items on the agent.

The question is how it's best to remove these marks made on all computers in the network?

I'm using Dameware mini remote control v11.2.  Using kvm options.  I have an admin account and a password already in DM, but I've forgotten the password.  When I click on connect it works because the id and password is saved in dameware, but how do I see the password?

Dameware Mini Remote Control 12.1.0 Hotfix 2
is now available for download in your customer portal. Below are the release notes for this hotfix.

This hotfix addresses the following issues:

• Security fixes
• MRC crashes while connecting to PC with portrait mode
• Send refresh makes display stop updating (with enabled mirror driver)

Hotfix 2 also includes all fixes from Hotfix 1.
This hotfix requires Dameware Mini Remote Control version 12.1.0 (with or without Hotfix 1)

Warning: SolarWinds strongly recommends that you edit the files mentioned in this document only as instructed. Any additional modifications to these files may result in system performance issues or may cause an error. Make a backup of the files mentioned in the instructions below if you want to uninstall this hotfix later.

Install the hotfix on DameWare Proxy

1. Go to the Dameware Proxy machine.
2. Turn off the Dameware Proxy component in the Configuration wizard. If the Dameware Server runs on the same computer, turn it off as well. Do not close the Configuration wizard.
3. Open the DameWareDB.sdf database file using the free CompactView tool.
   By default, the file location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server
4. Go to the RoleConfiguration table and clear all check boxes in the ''Status'' and ''IsInitialized'' columns.
5. Remove all files from the binary folder.
   By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
6. Extract Hotfix 2 archive, and copy the contents of the Dameware Proxy folder into the binary folder.
   By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
7. Open Services, and select Stop the Dameware Server service.
8. If you have Dameware Proxy installed on a separate machine (Dameware Server installed on another machine):
   a) In the opened configuration wizard, turn on the Dameware Proxy component.
   b) Pair the Dameware Proxy component with Dameware Server (on the server side).
9. If you have Dameware Proxy on the same machine as the Dameware Server:
   a) In the opened Configuration wizard, turn on the Dameware Proxy component.
   b) Turn on the Dameware Server component.

Install the hotfix on Dameware Mini Remote Control

• If you have MRC x86 version, copy the contents of the MRCx86 folder to the MRC installation folder on the computer.
• The default location of the folder for Centralized Version as a part of the Dameware Server installation is as follows: C:\Program Files (x86)\SolarWinds\DameWare Remote Support
• If you have MRC x64 version, copy the contents of MRCx64 folder to the MRC installation folder on the computer. By default, the installation folder location is as follows: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64
• Warning: If you have the remote control agent already installed on your remote machines from the Dameware 12.1 release, remove and install it manually from MRC (with Hotfix2 applied).

Uninstall the hotfix

1. If you want to uninstall Hotfix 2, you need to back up files (which will be replaced during the installation process) and save them in a separate location.
2. Follow the same steps described in the installation process, but instead, use your backed up files. The hotfix is then uninstalled.

For more information, see https://support.solarwinds.com/Success_Center/Working_With_Support.

This question may also apply to earlier versions of Dameware. I would like to capture the full remote control session screen for inclusion into an e-mail. For some reason Alt-Print Scrn and Ctrl-Print Scrn are disabled. Is there a way around this?

I’m happy to announce that DameWare 12.1 is now publicly available.

This release brings several improvements, namely:

• New Mirror Driver -  Customers connecting to Windows^® 10 can now use the brand-new mirror driver. Additionally, DameWare 12.1 now supports 4K monitor resolution and adds support for Java^® and DirectX^® Apps, allowing you to interact with high resolution displays and modern apps.
• TLS1.2 support - which can help ensure the safe transfer of real-time data. TLS 1.2 adheres to PCI and HIPAA industry requirements.
• Refreshed UI -  New, refreshed icons for DameWare Remote Support and Mini Remote Control update the look and feel of both DameWare products.

DameWare 12.1 is available for download on your customer portal for those customers under current maintenance.

If you are not a DameWare user yet, now go anddownload new version from www.dameware.com now!

So far both the windows server 2016 machines that I've upgraded the MRC agent to version 12.1.0.34 on have the issue that the mouse double click does not work in certain applications, including iis manager and computer management, but it does work in windows file explorer.

Any idea on a fix?